Refund policy
Returns
We offer a 14-day return policy from the date you receive your order.
To be eligible for a return:
- Items must be unopened, unused, and undamaged
- Must be in original packaging
- Must include proof of purchase (receipt or order confirmation)
To start a return, please contact us first at:
contact@thewhiskyhub.com.au
Returns sent without prior approval will not be accepted.
Return Address
All approved returns must be sent to:
36 Wanda Street
Mulgrave VIC 3170
Australia
Shipping & Responsibility
- Return shipping and packaging are the responsibility of the buyer
- We strongly recommend using tracked postage to ensure safe delivery
- Items must be securely packaged
If your return arrives damaged:
- You will need to lodge a claim directly with the courier
- We are not responsible for damage in transit
Damages & Issues
Please inspect your order upon arrival. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at contact@thewhiskyhub.com.au so we can assess and resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Opened or used alcohol products
- Clearance items
- Gift cards
Exchanges
We do offer direct exchanges.
The fastest way to get what you want is to:
- Return the item (if eligible)
- We will send the new item once approved
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method
- Please allow up to 10 business days for processing
- Banks may take additional time to clear funds
If more than 15 business days have passed since approval, contact us at:
contact@thewhiskyhub.com.au